Returns & exchanges made easy

We never charge you for stains and damages — insurance is already included in your monthly fee.

If you're not happy with your order, reach out to us at hello@upchoose.com or text our Concierge team at (415) 650-4553. We can help with returns or exchanges, whatever works for you.

You can pause or cancel a subscription anytime directly from your Timeline. We'll email you a return label to ship your set back.

We use natural, fragrance-free cleaning products from companies like Biokleen for in-house washing in between cycles. We also try to ensure our members do the same, as much as possible. If you have any issues with the condition of the clothes you receive, text Concierge and we should be able to address it quickly and replace your bundle if needed.

You don’t commit to any period of time. You can pause or cancel anytime.

Yes—shipping, returns & exchanges are always free. A prepaid return label is included with each order.