How to Send Back Your Previous Set
Here's how to return your previous set after you received your next size
Your next size should be delivered to you in a reusable mailer that includes a prepaid return label. Please use the mailer and label to send back your previous set.
We kindly ask you to return the previous set within 5 days of receiving the new one to avoid delays for the next family.
Please see below the main instructions and terms you should know about:
Use the prepaid return label: Leave the set where your mail is picked up, drop it at a USPS office, or schedule a free USPS pick-up.
Send within 5 days: Please send back your set within 5 days to avoid delays for the next family.
Wash and fold: Please send your items washed, clean, and folded.
Include all items: Check your set picture in your Timeline.
Include extras: Include other gently-used, organic items for credits.
Are there any extra charges?
If you send back your previous set complete and within 5 days, you should not incur any extra charges. You are never charged for items returned stained or damaged.
There are only two cases when extra charges may apply:
If items are missing from your returned set, they are charged directly on your account as per our purchase policy.
If the previous set is returned late, late fees may apply depending on the delay, based on the pricing below:
Less than 14 days from the day your next set was delivered: $1 per day late.
More than 14 days from the day your next set was delivered: Based on your daily subscription rate (if you're on the $49 per month plan, your daily rate is about $1.6).
If the previous set has not been shipped back for close to (25 days) or more than 1 month, the subscription may be upgraded to include an additional set and you may be charged a full month for the extra set.
The dates are based on when a set is delivered to you, and when a set has been shipped back by you, as verified by tracking numbers.
Thank you for keeping the UpChoose cycle running smoothly!